Cancellation Policy

In Tours of Athens we know that sometimes even the most well organized travel plans can go wrong. Showing understanding to the unforeseen factors, the following cancellation policy will be applied. All cancellations must be submitted in writing via email and confirmed by us so your cancellation will be on record. We do not accept cancellations by phone, text message or 3rd parties. Please be so kind to let us know as soon as possible for any booking changes and cancellations, in order to re arrange our schedule and your pre-booked driver or guide will not lose work for that day.

The following cancellation policy is used by almost all service providers all over Europe in order to minimize no shows.

The cancellation fees are expressed hereafter as a percentage of the total tour price.

For your Tours

  • If you cancel 48 hours or more before the agreed date and time of service: No Fees, 0% of cost of the services booked.
  • If you cancel less than 48 hours before agreed date and time of service: 50% of cost of services booked will be charged by the company.
  • If you need to change the date and time of your service 12 hours or more before the agreed date and time of service: No Fees, 0% of cost of the services booked.
  • If you need to change the date and time of your service less than 12 hours before the agreed date and time of service: 50% of cost of the services booked will be charged by the company.
  • If you are non show 100% of cost of the services booked will be charged by the company.
  • Tours of Athens accepts changes or cancelations as mentioned above via e-mail providing the confirmation voucher information (Date of Booking, Leader’s Name, Type of Service)

For your Shore Excursions:

  • If you are a cruise passenger and your ship does not dock in Piraeus, for any reason, no cancelation fees will be applied: No Fees, 0% of cost of the services booked
  • If you cancel 48 hours or more before the agreed date and time of service: No Fees, 0% of cost of the services booked.
  • If you cancel less than 48 hours before the agreed date and time of service: 100% of cost of services booked will be charged by the company.

For your Transfers:

  • If you are arriving by airplane, and your flight has been delayed we will be there waiting for you on time since we are continuously monitoring the flights.
  • If your flight has been cancelled, please inform us immediately: No Fees, 0% of cost of the services booked.
  • If you cancel 12 hours or more before the agreed date and time of your transfer: No Fees, 0% of cost of the services booked.
  • If you cancel less than 12 hours before the agreed date and time of your transfer : 100% of cost of services booked will be charged by the company.

In any case, should the cancellation date eventually be more than 2 months away from the date you have made your reservation, it is possible that third party providers, such as credit card companies, banks, VAT etc. might levy a charge between 25%

Tours of Athens reserves the right to cancel a service at any time when reasons arise beyond our control, such as prevailing weather conditions, forces of nature, strikes, etc. In such case you will immediately be informed by us and fully refunded 100%.

Please refer to your voucher for the resumed cancelation policy of your booked service.

No Show Policy/ Meeting Point Information

Your driver and/or tour guide will be waiting for you on the confirmed date, time and location as agreed and as per instructions.

They  will wait for one (1) hour over the agreed scheduled time. After this time your reservation will be regarded as a “No Show”. However, if you have been delayed due to any reason beyond your control e.g. lost luggage at the Airport, disembarkation problems at Port  please contact Tours of Athens immediately by phone at (+30) 6944294320 or via e-mail info@toursofathens.com  in order to let us know immediately.

If, for some reason, you are unable to locate your driver and/or tour guide  at the agreed meeting point ,please contact Tours of Athens by phone at (+30) 6944294320, in order to let us help you.